Open a ticket
Use the form to send us a message. Routed to the seller, auction, or BidRush staff.
Email us
Email goes straight into the queue. We reply within 1 business day.
Track your tickets
Sign in to see the status of every ticket you've opened.
Frequently asked questions
When does my Stripe payout arrive? +
First payouts release after 7 business days. Subsequent payouts land in 3 business days.
I won an item — when's the pickup? +
Each auction has one scheduled pickup window set by the seller. You'll see the date on your win confirmation.
Can I cancel a bid? +
No — bids are binding once placed. You can ask the seller to cancel a winning bid; they're under no obligation.
How do I become a seller? +
Visit seller.bidrush.ca and complete the seller signup. Approval is automatic for most accounts.
An item arrived damaged. What do I do? +
Open a ticket within 48 hours of pickup with photos. We mediate between you and the seller.
How do I delete my account? +
Open a ticket. Your account is anonymized within 30 days; financial records are retained per CRA rules.
Buyer & seller protection
Damaged items, no-shows, disputes — we mediate every one.
1 business day
Average first reply. Most tickets resolve same-day.
Real humans
Our support team is in Toronto, not a chatbot farm.